Services/Microsoft Modern Work/Microsoft Teams Direct Routing

Microsoft Teams Direct Routing

Direct routing, no detours

HybridworkthrivesontoolslikeMicrosoftTeams,butifyourphonesystem’sstuckinthepast,yourcollaborationmightbetoo.

To get the full power of Teams, your telephony needs to keep up. That’s where Teams Direct Routing with Nasstar comes in.

Our fully managed Direct Routing as a Service plugs your phone system straight into Microsoft Teams, so your people can make and take calls from anywhere, on any device. It’s enterprise-grade, future-ready, and built to give your business a smarter, smoother voice experience... without the telecoms headache.

Why choose Nasstar?

At Nasstar, we know that collaboration doesn’t stop at chat and video. If your phone system is still playing catch-up, it’s time to bring voice into the fold with Direct Routing. Our Teams Direct Routing as a Service connects your existing telephony to Microsoft Teams, securely with scalability that modernises your voice setup.

From call management and transcription to meeting insights, we help you leverage AI to enhance your Microsoft Teams Direct Routing experience.

With support from project commencement to completion and beyond, we offer Next Generation Managed Services that keep you focused on the important things in your business.

With a team of over 100 Microsoft experts, we solve complex challenges and fast track your success.

We have been a Microsoft Partner for over ten years, with more than 320 certifications under our belt and a team of Teams Direct Routing experts on hand.

We’re ISO and PCI-DSS certified, so you can rest easy knowing we meet the highest standards for security, quality, and compliance.

Whatourexpertsays...

At Nasstar, we understand the challenges you may be facing when it comes to your communication and telephony solution, especially with the PSTN switch off looming. Microsoft Teams Direct Routing as a Service has been developed to provide our customers with a viable solution that combats your challenges and futureproofs your business.

Rada Sookramanien Voice Product Manager, Nasstar

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Case studies

We offer Microsoft Teams Direct Routing as a Service to tackle communication challenges and futureproof your business ahead of the PSTN switch-off.

Healthcare

South West London and St George's Mental Health NHS Trust (SWLSTG)

Energy & Utilities

Correla

What others have to say...

"Partnering with Nasstar was a game-changer for us. Their team took on the challenge of moving us from a legacy PBX system to Microsoft Teams and made it look easy. They handled everything from technical hurdles to user adoption, all while making sure we stayed on track. The benefits have been clear: reduced costs, improved comms, and better care for our patients. We’re thrilled with the results and grateful for the support Nasstar provided throughout the process."

Alain Erasmus

Deputy Network Manager

•

SWLSTG

FAQs

Direct Routing for Microsoft Teams is a flexible, accessible and cost-effective alternative to Microsoft Calling Plans, allowing your organisation to make calls within Microsoft Teams.

Teams Direct Routing uses a Session Border Controller (SBC) to ensure the secure transfer of data between public and private networks. The SBC is located at the border between networks, providing a PSTN (Public switched telephone network) connection to Teams users. This is what ensures external calls can be made and received on any device using Microsoft Teams.

To effectively route calls between the MSP’s network and the Microsoft phone setup, a cloud-based certified SBC needs to be configured. From here, outgoing calls are transmitted to the Microsoft phone system which then sends calls to the SBC. With direct routing, the incoming call is delivered to the Microsoft phone system and any other device using Teams.

To enable direct routing and enable full voice capability, you will need several elements. These include:

Microsoft 365 or Office 365 licence including Teams
Microsoft Phone System add-on
An internet connection

Our experienced teams at Nasstar can support you in fulfilling these requirements and successfully implementing them into your technology stack.

Compared to calling plans, where minutes are allocated per user per month, direct routing plans are available in a range of different pricing formats to suit your needs. This could mean that the direct routing solution you choose could offer cost efficiencies for your business, allowing you to save money while futureproofing your telephony solution.

Direct routing is not difficult to set up when you partner with an experienced MSP like Nasstar. We will be with you every step of the way, ensuring the solution is built and integrated based on your unique business needs. You’ll be able to leverage Nasstar’s support and guidance throughout your journey, ensuring you get the most out of your solution.

You do not need PowerShell experience to provision users for direct routing. We’ve partnered with iPILOT, an award-winning SaaS platform, to manage and deploy direct routing. The iPILOT platform is so intuitive, that PowerShell experience is not required.

Direct Routing enhances the functionality of Microsoft Teams in several different ways, enabling your business and Teams users to experience multiple benefits. Here are some of the key ways that direct routing enhances Microsoft Teams:

Enhanced flexibility – by connecting your existing telephony hardware to Microsoft Teams, you can reduce your additional capital outlay.
Improves flexible working – direct routing ensures a seamless calling experience through Teams.
Delivers cost efficiencies – when compared to Microsoft Calling Plans, you can maximise your Teams licence investment and save money on your telephony solution.
Increased scalability – as your business grows, direct routing enables you to add new users and devices as you need them.
Improved decision-making – with online advanced and comprehensive call statistics with direct routing, you can make more informed decisions.
Easy management – simplify your phone system administration with seamless integration.
Improved security – with end-to-end encryption and industry compliance, you can ensure greater data integrity and confidentiality.

With Direct Routing, businesses can connect their SBC to almost any telephony trunk. You can also interconnect with third-party PSTN equipment, depending on what systems you’re using. At Nasstar, we can help you determine whether your existing telephony infrastructure is suitable for direct routing integration or support you in finding another viable solution.